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If you judge each site by its appearance, it is not always possible to determine which is really good and which is not. Your continued desire to stay on this site depends on how the technical support operators communicate with you.

We get users who trust us as a reliable online casino site, which allows us to confidently promote Ricky Casino. And in order to recommend this or that site to someone, it is worth checking it very well, and it is during the inspection of our site that you can see the presence of contacts to whom you can turn for help. Ricky Casino provides contact details for various support services so that you can go where you need to if you have any questions. This demonstrates responsibility to users for a good site that they will then recommend to others.

How can I contact someone at Ricky Casino?

The user's connection with the site is strengthened precisely through contacts that give confidence that you will not be alone in any situation.
First of all, the chat on the site, located in the lower right corner of the page, will help. Chat appears automatically when you've been on the site for a certain amount of time, and a message with the phrase "How can I help you?" highlighted Under this message there is a window in which you can write a problem that has arisen or a question of interest, specify an e-mail address and wait for the operator's response to your e-mail as soon as possible.

Such a solution is convenient for users, because if a similar or identical problem occurs, it will be possible to review the operator's response in the support letter and solve it yourself.

If you want to contact the support service and know for sure that your letter is sent in the right direction, then write to [email protected]. By writing there, you can find out about the deposit methods available for your country of residence, withdrawal methods and other information related to our Ricky Casino site.

What questions can the support service solve?

If there are problems on the site, it is important to have a reliable and fast way to solve them. We value our players and want to keep their trust in our site, so our operators are always in touch with you. Among the most popular questions that are written to the support service:

  • methods of deposit;
  • withdrawal policy;
  • refund in case of an unsuccessful attempt to top up the account;
  • any issues related to the processing of personal profile information;
  • what games can be played in the country where you are;
  • profile deactivation;
  • file a complaint.

Who do I contact with questions about the privacy policy?

Privacy policy is something that everyone values the most, so our site has separate rules for collecting your information and storing and using it. You can always contact us about this Policy with questions such as:

  • confirmation of correctness of specified personal data;
  • how we use and process the information you provided;
  • to correct any information that you entered on our website yourself and want to correct (in the event that you contact us with this issue, we have the right to ask you for evidence confirming the veracity of the data provided).

We draw your attention to the fact that providing false information about yourself is illegal and you are fully responsible for the personal data you enter on our site.

Our Data Protection Officer is responsible for any privacy issues on the Ricky Casino website. You can contact the DPO at [email protected] if you have any questions about this policy.

You can lodge a complaint under Article 77 of the GDPR regarding the processing of your data to the relevant authority in your country of residence, place of work or place of alleged infringement.

Dama NV operates and owns the website, which is registered under the rules and regulations of the laws of Curacao. If your problem requires a more global and in-depth solution, the company's legal address will be useful: Scharlooweg 39, Willemstad, Curacao. All questions that cannot be resolved through the support service can be resolved by contacting the company directly, where there are also a large number of specialists ready to help you.

Ricky Casino values its users very much, so it offers many ways to solve problems that may arise in the process of registering a personal profile, making a deposit, withdrawing funds, live play or questions that will be interesting at all stages. As for players, only the best providers and their games are collected on the site, which to some extent minimizes the possibility of problems or questions, but the operators will always be happy to help you.